Frequently Asked Questions
Find answers to common questions about Anyayatri
Riding with Anyayatri
How do I book a ride?
Open the Anyayatri app, enter your destination, select your preferred service type, and confirm booking. A driver will arrive within minutes.
What payment methods do you accept?
We accept credit/debit cards, digital wallets (Google Pay, Apple Pay), and cash payments depending on your preference.
Can I schedule rides in advance?
Yes, you can schedule rides up to 30 days in advance using the "Schedule Ride" feature in the app.
What if I leave something in the vehicle?
Contact our support team within 24 hours with your ride details. We'll help you retrieve your items.
How do I rate my driver?
After your ride completes, you'll receive a notification to rate your driver. Your feedback helps us maintain quality.
Can I change my destination during the ride?
Yes, you can add or change stops during your ride through the in-app interface.
Delivery Service
What can I deliver with Anyayatri?
You can deliver documents, packages, food, electronics, and non-hazardous items within the city.
Are deliveries insured?
Yes, all deliveries are insured up to ₹10,000. Higher amounts can be insured for additional fee.
What is the fastest delivery option?
Our Premium Delivery option offers delivery within 10-15 minutes, perfect for urgent packages.
Can I track my delivery in real-time?
Yes, you can track your delivery with live GPS tracking and receive notifications at each step.
What if my package arrives damaged?
Contact support within 24 hours with photos. We'll investigate and provide compensation if our delivery partner was at fault.
Do you deliver at night?
Yes, we operate 24/7 across all service areas for your convenience.
Safety & Security
How do I know my driver is verified?
All Anyayatri drivers undergo thorough background checks and identity verification. You can see their profile and ratings before booking.
What do I do if I feel unsafe during a ride?
Use the in-app emergency button to contact our safety team immediately. You can also share your ride with emergency contacts.
Is my personal information safe?
Yes, we use industry-standard encryption to protect your data. We never share your information with third parties without consent.
Can I see driver details before the ride?
Yes, you'll see the driver's name, photo, vehicle details, and ratings before the ride starts.
What is your complaint procedure?
Report any issues within 48 hours in the app. Our team will investigate and take appropriate action.
Do you have emergency support?
Yes, we have 24/7 emergency support. Call 1-800-ANYAYATRI for immediate assistance.
Account & Billing
How do I create an account?
Download the app, enter your phone number, verify with OTP, add your name and email, and you're ready to book!
Can I use multiple accounts?
Each phone number can have one account. Additional accounts require different phone numbers.
How do I update my payment method?
Go to Settings > Payment Methods to add, update, or remove payment options anytime.
Can I get a refund for a cancelled ride?
Cancellations before driver pickup are free. Cancellations after pickup incur a small fee.
How do I apply a promo code?
Enter the code in the promo section at checkout. The discount will apply automatically to your ride.
When will my payment be processed?
Digital payments are processed instantly. Cash payments can be paid to the driver at the end of the ride.